Updated Date: June 15, 2018

TERMS

All images are owned by Phephe Rose LLC unless otherwise stated. Images may not be downloaded, manipulated or reproduced without prior written permission. Commercial or private use without explicit consent is prohibited and punishable via copyright laws.

SHIPPING
All orders from Phephe Rose Studio are lovingly packaged and sent to your address via USPS First Class within 3-5 business days of receiving payment (We ship packages Tuesdays and Fridays). Please let us know if you would like shipment upgrades & insurance on your order first before placing your order. If there are any special requests that you want done to the products, please message us first before placing the order to see if it’s possible at shop@phepherose.com.

INTERNATIONAL ORDERS
Phephe Rose Studio does ship internationally, please contact us if it is not an option at checkout. We ship with USPS International First Class mail which does not come with delivery confirmation. Shipping time is between 2-6 weeks, depending on the country. Any duty or import taxes are the responsibility of the customer. International packages do not have tracking or insurance. If you would like it, please message us first at shop@phepherose.com. It is an additional fee.

REFUNDS / RETURNS
Phephe Rose Studio does not refund for lost or stolen packages. We are not responsible for items not received due to an incorrect address. If your order is damaged or not what you expected, please contact us at shop@phepherose.com to resolve. We do want happy customers!

PRIVACY POLICY

Phephe Rose LLC (“Phephe Rose,” “us”, “we”, “or “our”) owner and operator of phepherosestudio.com (the “Website”).

This Privacy Policy page informs you of how we collect, use, and disclose your personal data when you use this phepherosestudio.com website along with other entity websites; related emails; and offline when you provide information to us.

We use this data to enable us to provide and improve our service to you. Use of this website and associated websites and emails means that you agree to the collection and use of necessary information as set forth here and that you are over 18 years of age or have permission from a parent/guardian.

DEFINITIONS AND USAGES

COMMUNICATIONS DATA - includes communications sent to us through our website, contact forms, email, texts, social media and other methods. This data is processed to facilitate communications to provide quality services and for record keeping, and legal purposes.

PERSONAL DATA – means information or data about a living person who can be identified from this data (information that is already in our possession or likely to come into our possession) and that is not anonymous.

Some of this personal data may include personally identifiable information to contact or identify you for follow up services, such as newsletters or product delivery. Personally identifiable information may include, but is not limited to:

  • First and last name
  • Email address
  • Address or location
  • Cookies and Usage Data

This Personal Data may be used to contact you with free newsletter, free webinars, special offers, get together invitations, promotional and marketing materials and other information that might be helpful or of interest to you. This information is completely optional and you may opt-out at any time from any or all of these communications by using the unsubscribe link in each of our communications.

Customer Data - includes information from purchases of goods and registration for services.

USAGE DATA
Usage Data is information automatically collected or generated by the use of the Service or from the Service infrastructure itself (e.g., how long you spend on a web page visit). We may also collect information on how you use and access our website and emails such as your computer’s IP address (Internet Protocol), type of browser and browser version used, when and what pages of our website you visit, as well as unique device identifiers and other diagnostic data.

USE OF DATA
Phephe Rose LLC collects data for a range of purposes:

  • To enable us to provide, maintain, and enhance our services for you
  • To enable you to interact in interactive aspects of our services whenever you choose
  • To provide customer support
  • To gather information and analysis to better enhance our offerings to you
  • To provide you with notification about service changes
  • To monitor website and email usage
  • To stay on top of technical issues
  • To provide you with - free and special offers, personal and industry information and resources, and other industry related events that may be similar to those you  previously purchased, registered for or opted-in for from the Phephe Rose websites unless you opted-out from receiving this information

DATA CONTROLLER
Data Controller means whoever decides on how personal information is or will be processed, in this case, individuals at Phephe Rose Studio.

SERVICE PROVIDER OR DATA PROCESSORS (or Service Providers)
Data Processor (or Service Provider) means the living person who processes data on the Data Controller’s behalf.
Currently, Phephe Rose Studio uses MailChimp, but we may use other Service Providers to process your data in a more effective way.

USER OR DATA SUBJECT (or User)
Data Subject is any living person using our services who provide Personal Data.

MARKETING DATA
Marketing data includes information about your preferences for receiving marketing from us along with your communication preferences. This data enables you to take part in promotions such as contests, free webinars, free prizes and giveaways, and to provide helpful materials and resources and advertisements. We may also use this information to measure or understand our advertising’s effectiveness. We have a legitimate interest in studying how our products and services are used by customers and those interested in them to develop better products and services and to improve and grow our business with better marketing strategies. All of our different kinds of data may be used to deliver children’s book related website materials and advertisements (including Facebook adverts or other social media advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our legitimate interest in growing our business and helping others provides lawful ground for this processing. We may also use such data to send other marketing communications to you.

MARKETING COMMUNICATIONS
If you purchased a product from us, requested information, opted-in via a form and have not opted-out, or connected with a Phephe Rose owner or employee, under the Privacy and Electronic Communications Regulations, we may send you marketing information. Each email that we send will have an opt-out link at the bottom to ensure that you can opt-out easily.

COOKIES
Cookies are tiny pieces of data that are stored on your computer or mobile sent to your browser and stored there from a website. They may include an anonymous unique identifier and use tags, beacons, and scripts to collect and track information that help with behind the scenes technology. We may utilize cookies and other tracking technologies to track activity that occurs on our website and emails and may retain some of this information. You can disable cookies on your browser but this may prevent some of our functions from operating.

Some Examples of Cookies Include:

  • Session Cookies – enable us to operate our Service.
  • Preference Cookies – allow us to remember your preferences and settings.
  • Security Cookies –  are used for security purposes.

CHILDREN
We do not knowingly collect Personal Information from children under the age of 13 through the Websites. If you are under 13, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through the Websites without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.

CALIFORNIA RESIDENTS
Phephe Rose LLC does not monitor, recognize, or honor any behavioral advertising opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

LEGAL BASIS FOR PROCESSING PERONSAL DATA UNDER PROTECTION REGULATION (GDPR)

Phephe Rose LLC legal basis for collecting and using Personal Information from European Economic Area (EEA) members and others as described in this Privacy Policy is dependent on the Personal Data collected within the specific context in which it was collected.

Phephe Rose LLC may process this Personal Data because:

  • Permission was given to do so
  • For payment processing purposes
  • In agreement with the law
  • We need to finalize or fulfill a contract or agreement with you
  • This processing is within our legitimate interests and is not nullified by your rights

DATA RETENTION
Phephe Rose LLC will retain and use Personal Data only for as long as is needed to fulfill the original collection purposes, including satisfying legal, reporting, or tax requirements. For tax purposes, we are required to maintain contact, identity, financial, and transaction data for 7 years following a purchase. Phephe Rose LLC may also retain Usage Data for internal analysis to enhance its services.

TRANSFER OF DATA
All data is transferred, processed, and maintained in the United States. This means that it may be stored on computers located outside of your local, country or other governmental jurisdiction where data protection laws may differ.

If you choose to provide information to us from outside of the United States, please note this.

Consenting to this Privacy Policy followed by your submission of information represents your acknowledgment and agreement to that transfer.

DATA SECURITY
Phephe Rose LLC will utilize reasonable processes to prevent your personal data from being accidentally misplaced, lost, altered, used, disclosed or accessed without authorization. Nor will your data be transferred to an organization or another country, which does not have security controls. However, there is no 100% reliable method of Internet transmission, 100% electronic storage methods, meaning that while we use commercially acceptable systems, we cannot absolutely guarantee Personal Data security.

PERSONAL DATA DISCLOSURE
Phephe Rose LLC may have to share your data under certain conditions but only when necessary, such as:

  • For Government or legal requirements
  • To service providers providing technical, legal, or administrative services
  • To professional advisers, such as lawyers, bankers, insurers, and auditors
  • For legal liability protection
  • To protect the safety of Phephe Rose LLC and their products and services as well as users and the public

YOUR LEGAL RIGHTS
Residents of the European Economic Area (EEA) have specific data protection rights from General Data Protection Regulation (GDPR) laws. These include the right to: request access, erase, transfer, amend, correct, restrict, object to processing, or have their data be portable. To ensure safety and privacy, you may need to verify your identity before we can respond to and accommodate your request.
For more information on this visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

We want to make sure that you are happy with our services. If you wish to exercise any of these rights, please contact us at studio@phepherose.com and we will do our best to accommodate you as quickly as possible. If you are still unhappy with how we are managing your data, you have the right to contact the Information Commissioner’s Office or the UK supervisory authority for data protection issues.

THIRD-PARTY WEBSITES AND LINKS
Phephe Rose LLC may need to share your data under certain conditions, but only when necessary, such as: Services need to facilitate the technical and financial aspects of our programs, analysis programs, such as Google Analytics where you can opt-out of their data tracking, and Payment Processors such as MailChimpPayPal, Chase Payment Tech, Woocommerce, and Etsy; as well as third-party website links with resources. While all the companies that we work with for processing your data and payment information are highly reputable, we do not control these third-party websites and are not responsible for their privacy policies. We also do not see or save your purchasing information on our own site as this information is forwarded directly to payment processing agencies. These processing agencies must adhere to strict PCI-DSS standards as managed by the PCI Security Standards Council, working with brands such as Mastercard, Visa, American Express and Discover.

We strongly encourage you to read the Privacy Policies of these sites and all of the websites that you visit.

We do not collect personally identifiable information knowingly from anyone under the age of 18. If you know of anyone under this age who has supplied us with personal information, please contact us and we will work to remove their information from our servers as soon as possible.

PRIVACY POLICY CHANGES
At times we may need to change our Privacy Policy and will notify you prior to any changes becoming effective on this page and via email if you are on our newsletter lists you will see the effective notice change date at the top of this page. We encourage you to revisit it from time to time.

CONTACT
If you have questions about the Terms or Privacy Policy, please contact us at studio@phepherose.com.